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Alpha Water Systems Inc

Terms and Policies

  • Online orders 
  • Telephone orders 
  • Shipping methods 
  • Payment methods 
  • Terms and conditions 
  • Pricing
  • Availability
  • Sales tax 
  • Changes and errors 
  • Return policies 
  • General policy 
  • Additional information 
  • Warranty
Online orders

This Web site was created for the exclusive use of our customers for research and buying purposes. No Alpha Water Systems Inc. publication may be duplicated, redistributed or modified in whole or part without prior written authorization from Alpha Water Systems Inc.

Orders placed and credit approved by 10:00 p.m. (Eastern), Monday - Friday for items in stock we will ship the next day as ordered (see shipping methods).

Orders placed and credit approved by 8:00 p.m. (Eastern) on Saturday for items in stock will ship on the following Monday. 

Orders placed and credit approved anytime Sunday for items in stock will ship on the following Monday.We do not ship on Sunday.

These cutoff times are a guideline, and are subject to possible change or modification due to prevailing circumstances. This information does not constitute a guarantee.

Telephone orders

You may also place your order by contacting one of our account managers by calling our phone number
(973) 293-7856
Shipping methods

FedEx Priority Overnight* 

Delivery by next business day to thousands of U.S. cities; by noon to most other areas; and by 4:30 p.m. to remote locations. This is the only shipping method available for orders that must ship on Saturdays. 

*In accordance with FedEx shipping policies, a signature must be obtained by the FedEx carrier at time of delivery 


UPS Ground Service

An excellent choice for routine shipments. Reaches every address, urban and rural, throughout the 48 contiguous states. 3-7 day delivery, with guaranteed delivery dates for commercial addresses. Delivery to some remote residential areas may take additional days.


Excellent choice for heavy or completely built conditioning equipment.


All orders shipping to the fifty United States are insured at no additional charge.

Alternate carriers or special handling

If you need to specify an alternate shipping method or some other type of special handling for your order, please speak to one of our account managers when you place your order.

International orders

Orders shipping to addresses outside the fifty United States are subject to special regulations, fees, restrictions and limitations. Please see our international order policy page.
Payment Methods


Alpha Water Systems Inc. accepts Visa, Master Card credit cards. All credit card orders are subject to credit verification and approval. For your protection, credit card orders shipped to an address other than your billing address may require additional verification. A signed form will be required (via fax).

Purchase Orders

Purchase orders are accepted from credit approved organizations for corporate, educational and government orders. Contact one of our account managers for qualification and application details.

Wire transfers and other payment methods

If you wish to arrange another payment method such as a wire transfer, please contact one of our account managers for assistance.
Personal & Business Checks

All Returned Checks (due to insufficient funds or closed accounts) will be subjected to a  $50 service fee.

 Invoices on Net 30 accounts not paid within 30 days of shipment will be considered delinquent and will accrue Finance                   charges at the rate of 1.5% mo. (18%  per annum).

Terms and Conditions


Because of the fast-moving nature of the Internet, prices, promotions and product availability are subject to change without notice. We do our best to provide the most accurate, up-to-date information and we reserve the right to make changes without notice. 

Sales tax

In accordance with statutory regulations, Alpha Water Systems Inc. charges sales tax on shipments to customers in the state of New Jersey. If you are located in this state and your purchases are not subject to sales tax, please contact an account manager for assistance.
Return Policies


A Defective product will be accepted for exchange or repair, at our discretion, within 10 days from receipt. No refunds or credit will be provided, replacement or repair only if item is found to be defective. If an item is returned as "defective" and no defect is found the terms of the restocking fees detailed below will apply. ALL electrical parts/components are non-returnable for refunds. MANUFACTURERS WARRANTY ONLY  

All non-defective products returned for credit or exchange are subject to a minimum 30% restocking fee, and must be completed within 3 days of receiving the product.  Warranty applies for electrical componants. No return on electrical parts.

Water Test Meters are under Manufacturers Warranty and considered Final Sale/No Refunds.Test Meters will gladly be exchanged for same or repaired under manufacturers warranty. Calibration Solutions are not returnable and considered Final Sale. Water Testing Kits are considered final sale.

Portable and Countertop RO Units are under Manufacturers Warranty and considered Final Sale/Non-Returnable items
for sanitary purposes.

Special Order Products A product not listed on our web site is considered a "special order" item. Special order items are non-returnable and Final Sale. Warranty only applies. Pre-payment by check only.  All cancellations must be done with 3 days of placing order and a Cancellation Fee of $50 will apply. After 3 days, no cancellations will be accepted.

Special Order Parts are to be pre-paid by check only.  Customer Cancellation must be done within 24
hrs of ordering.  Once the item is ordered by Alpha Water Systems Inc. No cancellation or refunds will be given.

No returns will be accepted without a Return Merchandise
Authorization (RMA) number. To request a return authorization #, please speak to one of our account executives. RMA numbers are valid for ten business days after issue. Your RMA number(s) must appear clearly on the shipping label of the return shipment. We recommend you insure your return.  We will not be liable or accept damaged goods caused by shipping.

Affix a label to the box: DO NOT MARK THE BOX ITSELF IN ANY WAY

In the case of all returns, for any reasons, the returned product(s) must be 100% complete, in original and resalable condition, with all packaging, manuals, registration card(s) and material. We reserve the right to refuse a return on any product that does not meet these requirements.

Proof of original purchase date, invoice #  must accompany all returns or warranty claims.

Desalination units and plants have their own return policy and are listed on our warranty page

We reserve the right to limit or refuse to accept the return of certain products.

Shipping charges are not refundable, with the exception of orders incorrectly shipped by Alpha Water Systems Inc.
Shipping charges on units or parts submitted to our facility for repair or replacement  must be borne by the registered purchaser. After repair or replacement, the factory will return the unit or part freight prepaid to the customer.

for merchandise must be made within 24 hrs.of receipt of material. Alpha Water Systems Inc. will not be responsible for any claimed shortages or damages not reported within 24 hr allotment period. 

Alpha Water Systems Inc. cannot be held liable for damage or loss to a shipment by a freight carrier. Customer is responsible and we recommend they Check shipment for damage before acceptance or note on freight bill subject to inspection for concealed damage. Consignee must file claim. Alpha Water Systems Inc. will offer as much assistance as possible.

We do not authorize any person or representative to assume for us any other obligation on the sale of our equipment. This is the exclusive remedy and liability for consequential damages under any and all warranties which are excluded to the extent exclusion is permitted by law.

Additional information

General terms and conditions

Terms, conditions and policies subject to change without notice. Alpha Water Systems Inc. is not responsible for late or delayed shipments. Alpha Water Systems Inc. retains title to items purchased until said items are paid for by the purchaser and at that time the title passes to purchaser. If you purchase items for the purpose of export, you must obtain from the federal government certain export documentation, and that responsibility is solely yours. 

Governing law

Transactions between you and Alpha Water Systems Inc. shall be governed by and construed in accordance with the laws of the State of New Jersey without regard to the laws regarding conflicts of law. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. This agreement, the policies printed in the applicable Alpha Water Systems Inc. catalog, and the policies, terms and conditions stated on the applicable Alpha Water Systems Inc. invoice or packing slip constitute the entire agreement between the parties relating to the subject matter herein and cannot be modified except in a written agreement signed by both parties.

Complete Warranty Information!

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